Website & Shopping Terms

This page explains website use and shopping information for ACC+. The website is owned by Acc Biotech Limited. Before ordering, read the product page, checkout information and applicable delivery and returns information.

1. Product information and use

Read the ingredients, suggested use and precautions on the product page, and follow the information on the physical packaging and label. If you have questions about a product's specifications or information, contact customer service before purchasing.

ACC+ provides general product information, not personal medical advice. Unless clearly stated otherwise on a product page, dietary supplements sold in this store are not medicines and are not intended to diagnose, treat or prevent disease. They are not a substitute for a balanced diet. Consult a healthcare professional before use if you are receiving treatment, taking medication, pregnant, breastfeeding or have a specific health condition.

2. Products, prices and payment

Check the selected products, variants, quantities and displayed prices. Available payment methods, delivery options and the amount payable are as shown at checkout. If you have questions about a price or the contents of an order, contact customer service to check before completing payment.

3. Order and recipient details

Provide a complete and accurate recipient name, phone number and delivery address. Incorrect details may cause delays or additional charges.

For an order enquiry, change or cancellation request, contact customer service as soon as possible with your order number and the requested action. Available options depend on the order status at that time; submitting a message does not automatically change or cancel an order.

4. Delivery and overseas charges

See Delivery & Returns and checkout for delivery coverage, methods and Hong Kong-stage charges. Actual delivery timing depends on stock, the recipient address and carrier arrangements.

Overseas orders are handled in a Hong Kong stage and an overseas stage. Free Hong Kong-stage delivery does not include overseas last-mile shipping, import taxes or customs duties. These overseas charges are quoted and collected separately by the forwarding carrier later.

5. Delivery issues, returns, exchanges and refunds

If an item is wrong, damaged or missing, keep the item, packaging and shipping label, and contact customer service as soon as possible with your order number, a description of the issue and clear photos.

Eligibility is assessed case by case based on the reason for the request, product condition, packaging integrity, hygiene and safety considerations, and applicable law. Confirm any return, refund or exchange arrangements with customer service first. Do not send products back before confirmation. Nothing on this page limits consumers' rights under applicable law.

6. Personal information

For information about personal-data collection, use and related choices, refer to the website's Privacy Policy. Use the customer-service channels below for product or order enquiries.

7. Contact ACC+

For general shopping questions, see our Frequently Asked Questions. For further assistance, use the contact form, email info@accplus.com.hk, or WhatsApp +852 5544 1314.