SHOPPING SUPPORT / CUSTOMER CARE
Delivery & returns
Clear guidance from checkout to your doorstep. Find delivery charges, forwarding details and help with returns.
Need help with an order? Contact us
Hong Kong · SF Express door delivery
- Orders below HK$600
- HK$35
- Orders from HK$600
- Free
Available delivery options and charges are confirmed at checkout.
Hong Kong delivery
Delivered to your Hong Kong address.
- Coverage
- Valid business or residential addresses on Hong Kong Island, in Kowloon and the New Territories.
- Delivery
- SF Express door-to-door delivery. Pickup points and smart lockers are not currently available.
- Arrival
- Timing depends on stock availability, your address and carrier arrangements. Order cut-offs, weekends and public holidays may also affect arrival.
Enter a complete, accurate recipient name, phone number and address at checkout. Incorrect details may cause delays or additional charges.
International forwarding
Two delivery stages, charged separately.
Markets are available for Mainland China, Macau, Taiwan, Singapore, Malaysia, Australia, Canada, the United Kingdom and the United States. Check checkout for delivery options for your products and address.
- STAGE 1 / AT CHECKOUT
The Hong Kong stage
Covers Hong Kong warehouse handling and the Hong Kong delivery stage. Orders below HK$600 cost HK$35; the Hong Kong stage is free from HK$600.
- STAGE 2 / CARRIER QUOTE
Overseas delivery & taxes
The forwarding carrier quotes and collects overseas last-mile shipping, import tax and customs duty separately, at a later stage.
Free Hong Kong delivery excludes overseas shipping, import tax and customs duty.
Use the recipient's legal name matching their customs identity document and a reachable phone number. Contact us first if you need to confirm product or destination arrangements.
Returns & order issues
Something wrong with your order? We can help.
For wrong items, visible damage in transit or missing items, contact us as soon as possible and prepare the information below.
Keep the items & packaging
Keep the product, original packaging and shipping label. Take clear photos to help us check the issue.
Tell us what happened
Provide your order number, a description of the issue and photos so our team can review it.
Confirm the next step
Our team will confirm the arrangements for your case. Please wait for confirmation before returning anything.
Return eligibility & arrangements
Eligibility is assessed case by case based on the reason for the request, product condition, packaging integrity, hygiene and safety considerations, and applicable law. All returns require prior confirmation from customer service.
Nothing on this page limits consumers' rights under applicable law.
Common questions
Can I collect from an SF Express station or locker?
We currently offer SF Express door delivery. Pickup points and smart lockers are not available. Enter a valid business or residential address.
Is international delivery fully free from HK$600?
Only the Hong Kong stage is free from HK$600. The forwarding carrier quotes and collects overseas last-mile shipping, import tax and customs duty separately later.
What if an item is wrong, damaged or missing?
Keep the product, packaging and shipping label. Contact our team promptly with your order number, a description and clear photos. Wait for confirmation before returning anything.
Can I send an item back straight away?
Contact our team first to confirm eligibility and arrangements. Once confirmed, follow the return instructions provided.
Information updated: